Spiritual Services (Puja, Chadawa, Hawan, Jaap)

No cancellations or refunds: All spiritual bookings are final and nonrefundable.
Rescheduling allowed:
• Must be requested at least 24 hours before the scheduled time.
• Rescheduling is allowed once per booking, within 7 days of the original date.
• Subject to availability and confirmation by Trilok’s team.

Products (Shivlings, Yantras, Kits, etc)

Return eligibility:
• Only accepted for damaged or incorrect items.
• Mandatory unboxing video must be provided within 24 hours of the delivery to raise the return request.
• No returns will be accepted without this video proof.
Return window: Within 7 days of delivery.
Refund timeline: Processed within 5–7 business days after verification and will be credited with 3-4 business days.

App Features & Coin Rewards

Digital purchases (e.g., FliptheCard, premium features) are nonrefundable.
Coin errors: Must be reported within 48 hours for review.

Payment Errors

Duplicate transactions are autorefunded within 3–5 business days.
Manual support available via app or WhatsApp.

How to Reschedule or Report Issues

WhatsApp: Message “Reschedule” or “Product Issue” with Booking ID and video
Email: info@trilok.app