Overview

Trilok Adhyatma Darshan Pvt Ltd (“Trilok”, “we”, “us”, “our”) operates www.trilok.app and the Trilok mobile applications (collectively, the “Platform”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services, and explains how payments, refunds, and disputes are handled. By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide and improve our services, including:

a. Personal Information:

Name, email address, phone number, and other information you provide during registration or service booking.

b. Payment Information:

When you make payments through third-party gateways (Razorpay or Stripe), limited payment details such as card type, UPI ID, or transaction reference may be collected for transaction verification.

We do not store or process full payment credentials. All payments are handled securely by authorized third-party gateways.

c. Usage Data:

Non-personal data such as device information, operating system, IP address, and app interaction analytics to improve performance and user experience.

c. Optional Tools / SDKs:

We may use trusted third-party SDKs (e.g., Firebase Analytics, Crashlytics) to monitor app performance, detect crashes, and enhance usability. These tools may collect anonymous device or event data but not personally identifiable information.

2. How We Use Your Information

Your data is used to:

Process puja bookings, astrology consultations, and related services.

Communicate with you about bookings, transactions, and updates.

Process secure payments through authorized gateways.

Provide customer support and resolve complaints or disputes.

Analyze trends, improve app performance, and enhance user experience.

Send notifications and service-related messages (you may opt out anytime).

3. Payment Processing

a. For Indian Users:

Payments are securely processed through Razorpay, supporting UPI, debit/credit cards, net banking, and wallets.

b. For Users Outside India:

Payments are processed via Stripe using secure web checkout..

c. Google Play Billing Policy Compliance:

Trilok provides real-world consultation and spiritual services (e.g., chat, call, puja bookings). These are real-world services, not digital goods or subscriptions, and are therefore exempt from Google Play Billing under Section 3 – Real-World Services Exception.

d. Currency:

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

e. Non-Refundable Transactions:

All services, including astrology consultations, puja bookings, and spiritual material deliveries, are non-refundable once confirmed, except in cases of duplicate billing or verified technical errors.

4. Refund and Cancellation Policy

a. Non-Refundable Services:

Confirmed bookings and consultations are non-refundable.

b. User Cancellations:

User-initiated cancellations are not eligible for refunds. Rescheduling may be allowed as per the service provider’s discretion.

c. Cancellations by Trilok or Service Providers:

If Trilok or a service provider cancels a booking, the user will receive either: A rescheduled slot at no extra cost, or Equivalent in-app credit usable on the Trilok Platform.

d. Exceptional Refunds:

Refunds are considered only in cases of duplicate payments, verified technical issues, or fraudulent transactions.

e. Chargebacks:

Unauthorized or repeated chargebacks may result in temporary or permanent account suspension.

5. Data Sharing and Third-Party Access

We may share limited data with trusted partners to facilitate services: Payment Gateways (Razorpay, Stripe) — for payment processing. Customer Support Providers — to resolve queries or complaints. Analytics Providers (Firebase, Crashlytics) — to monitor and improve app stability. We do not sell, rent, or share personal data for marketing or advertising purposes. We may disclose data only if required by law or to prevent fraud or misuse.

6. Your Data Protection Rights

You have the right to: Access the personal data we hold about you. Request correction of inaccurate or incomplete data. Request deletion of your data (where legally permissible). Opt out of promotional communications at any time. To exercise your rights, email us at info@trilok.app with the subject line: “Data Deletion / Access Request”

7. Data Retention & Security

We retain user data only as long as necessary to fulfill the purposes described in this policy or as required by law. We use secure servers, encryption, and limited internal access to protect your data. While we take all reasonable precautions, no system is completely secure, and data sharing remains at your own risk.

8. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal information, please contact us immediately at info@trilok.app , and we will delete it.

9. Games and Entertainment Section

Games available within the Trilok app are for entertainment purposes only.No real-money gambling or wagering is involved.

No in-app purchases or paid gaming features exist.

Points or rewards earned are usable only within the app (e.g., for puja or consultation credits) and have no cash value.

If in the future any in-app purchases are added, they will fully comply with Google Play Billing Policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on www.trilok.app Significant updates will be communicated via in-app notice or email. Continued use of the app after updates constitutes your consent to the revised policy.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your data, please contact us:

Email: info@trilok.app

Website: www.trilok.app

Company: Trilok Adhyatma Darshan Pvt Ltd