This Refund Policy outlines the conditions under which Trilok Adhyatma Darshan Pvt Ltd (“Trilok”, “we”, “us”, “our”) may issue refunds for services purchased through www.trilok.app and the Trilok mobile applications (“Platform”). By using the Platform, you agree to the terms of this policy.

1. General Policy

All products and services offered on the Trilok Platform are strictly non-refundable.

This includes, but is not limited to: Ritual bookings and puja services Puja kits and material deliveries Astrological consultations (chat, voice, video) Ask a Question submissions Astrological reports and downloadable content Any complimentary services bundled with paid plans Once a booking or purchase is confirmed and payment is successfully processed, no refund will be issued unless explicitly stated in this policy.

2. Exceptions to the Non-Refundable Policy

Refunds may be considered only under the following exceptional circumstances: Duplicate Billing: If you are charged more than once for the same service due to a technical error, we will refund the duplicate amount after verification. Technical Failure at Point of Sale: If a payment was processed but the service was not delivered due to a confirmed technical error on Trilok’s systems. Fraudulent Transactions: If a transaction is proven to be fraudulent and not initiated by the account holder, subject to investigation and verification. Service Cancellation by Trilok or Provider: If Trilok or a listed temple partner, priest, or astrologer cancels a confirmed service and rescheduling is not possible, we may issue a platform credit or, at our discretion, a refund. All refund decisions under these exceptions are made solely at Trilok’s discretion and do not set precedent for future cases.

3. Platform Credits

In lieu of refunds, Trilok may issue platform credits for cancelled services or other approved cases.

Credits are: Non-transferable Valid only on www.trilok.app or the Trilok mobile app Subject to expiry as specified at the time of issuance Not redeemable for cash unless explicitly stated

4. Rescheduling and Missed Appointments

Rescheduling: If permitted by the service type and provider availability, users may reschedule confirmed bookings. Rescheduling does not entitle the user to a refund. Missed Appointments: Failure to attend a scheduled consultation or ritual without prior rescheduling will be treated as a completed service and is non-refundable.

5. Refund Process and Timelines

To request a refund under the exceptions above, contact support@trilok.app with: Your registered phone number Booking or transaction reference A brief description of the issue Trilok will acknowledge your request within 7 business days and aim to resolve it within 30 business days, subject to verification. Approved refunds will be processed via the original payment method. Bank or gateway processing times may vary.

6. Chargebacks and Dispute Resolution

Initiating a chargeback without first contacting Trilok may result in account suspension pending investigation. Repeated chargebacks or misuse of refund requests may lead to permanent account restrictions. For unresolved disputes, users may escalate to privacy@trilok.app with subject line “Refund Escalation”.

7. Contact

For refund-related queries, contact:

Email: support@trilok.app

Grievance Officer: privacy@trilok.app

Address: Trilok Adhyatma Darshan Pvt Ltd, [Registered Office Address], Indore, Madhya Pradesh, India

Trilok reserves the right to amend this Refund Policy at any time. Continued use of the Platform after updates constitutes acceptance of the revised policy.